Overview
Job summary
Hours per week: 31. To be split as following:
* 1pm - 7pm Monday
* 8am - 5pm Wednesday
* 9am - 5pm (Thursday & Friday)
* Option to do Saturdays 9am - 1pm
We are excited to advertise for a new Medical Receptionist to join our dedicated administrative team at Forest Medical. We are a large, multi-site GP practice in Mansfield providing a wide range of medical care including all essential care as well as enhanced services such as minor surgery.
We currently hold a patient list of 20,000 and employ over 50 members of staff. We believe in treating patients in a efficient and caring manner. Whether you are interested in starting your career in the NHS, or are a existing NHS employee wishing for a change of scenery, you do not want to miss out of this opportunity.
As a receptionist, you will be the first point of call for patients and visitors coming into the practice.
Main duties and responsibilities
Job Responsibilities:
* Greeting patients and customers coming into the practice
* Answering phone calls in a timely manner
* Completing prescription requests
* Organising home visits for our housebound patients
* This list is not exhaustive – see job description for more information
About us
We are a multi-site GP surgery offering a wide range of medical care including both essential and enhanced services.
We have a friendly, large team at Forest consisting of:
* Management Team (Inc Practice Manager & Compliance/Domestic Manager)
* 2 GP partners
* 5 Salaried GPs
* 2 ARRS GPs
* 10 GP Trainees
* 5 Advanced Nurse Practitioners
* 6 Practice Nurses
* 5 HCA's
* 2 Phlebo
* Admin and reception team
At Forest we share a passion for treating patients in the best way possible. We believe in efficient working and being able to streamline care for all patients.
As part of Forest, you will have the opportunity to work alongside enthusiastic, experienced people who truly have patient care at the centre of their work. Alongside this you will also have access to further training opportunities where applicable, continued employment benefits (extra annual leave,) and access to the NHS pension scheme.
Details
Date posted: 11 September 2025
Pay scheme: Other
Salary: £12.21 an hour
Contract: Permanent
Working pattern: Part-time
Reference number: A3899-25-0003
Job locations:
* Rosemary Street Health Centre, Mansfield, NG19 6AB
* Oak Tree Lane Health Centre, Jubilee Way South, Mansfield, NG18 3SF
Job description and responsibilities
JOB TITLE: RECEPTIONIST
REPORTS TO: SENIOR RECEPTIONIST/ PRACTICE MANAGEMENT
Main purpose of this role:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Relationships within the practice:
Management and responsibility is provided by the Reception and Practice Management overseen by the Partners. Assistance and guidance will also come from other Forest Medical team members such as receptionists, medical secretary and clinicians.
Job Responsibilities:
Duties and responsibilities may include any or all of the following:
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Deal with all general enquiries, explain procedures and make new and follow-up appointments.
* Using your own judgment and communication skills ensure that patients who need an urgent consultation are seen in a logical and non-disruptive manner.
* Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover.
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
* Enter requests for home visits ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
* Process and action repeat prescription requests in accordance with Practice guidelines and ensure that they are processed within 48 hours.
* Action requests for ambulance transportation
* Ensure reception and waiting areas are kept neat and tidy.
* Uphold and abide to agreed Practice Patients Charter and assist in the distribution of relevant Practice leaflets, Research information, Health Promotion questionnaires etc to patients.
* Advise patients of relevant charges for private (non-General Medical Services) services. Accept payment and issue receipts.
* Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
* Administer the practices call recall systems for disease management and vaccinations.
* Patient notes and correspondence: retrieve and re-file records as required, ensure alphabetical order; ensure correspondence, reports, results etc are scanned into the correct patient record and allocated to the appropriate clinician.
* Premises: open up premises at the start of the day; when last to leave, ensure building is secured and alarm activated.
* Other duties: Ensure that all new patients are registered onto the computer system promptly and accurately; ensure administrative paperwork is well stocked; order and monitor stationery and other supplies; deal with confidential waste appropriately; wear appropriate clothing; undertake any other duties as requested; be flexible to cover colleagues leave.
This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the practice and the overall business objectives of the practice.
Confidentiality:
Information collected is treated as confidential in accordance with Practice policies and procedures relating to confidentiality and the protection of personal data.
Health & Safety:
The post-holder will assist in promoting health, safety and security as defined in the Practice Policy.
Infection Control:
Conduct infection control risk assessments and inform management of outbreaks.
Equality and Diversity:
Support equality, diversity and rights of patients, carers and colleagues.
Personal/Professional Development:
Participation in annual performance reviews and training; Protected Learning Time events.
Quality:
Maintain quality, assess own performance, and contribute to team effectiveness.
Communication:
Communicate effectively with team members and patients; accommodate alternative communication methods as needed.
Contribution to the Implementation of Services:
The post-holder will apply Practice policies and participate in audits where appropriate.
Qualifications
Experience: Desirable – Experience in customer facing role
Education: Essential – GCSE or equivalent in Maths and English
Further qualifications: Desirable – Further education in Customer Service
Other
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Employer details
Forest Medical
Rosemary Street Health Centre, Mansfield, NG19 6AB
Oak Tree Lane Health Centre, Jubilee Way South, Mansfield, NG18 3SF
Website: http://www.forestmedicalgroup.co.uk/
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