Enfield Repairs Operations Manager
You will have Leadership of the in-house, Direct Labour Organisation (DLO) repairs service (with turnover of approximately £5 million per annum) ensuring customer service excellence and achievement of performance KPI targets. The role includes ensuring a 24/7 service is effectively discharged, including the necessary back‑up emergency support that may be needed to staff outside normal working hours.
Responsibilities
* Lead, manage and motivate the team to deliver high performance
* Ensure that corporate/departmental people practices are understood and implemented within your service
* Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
* Monitor and evaluate your team's performance and recommend areas for improvement based on evidence
* Coach and support staff to develop
* Recommend areas for service improvement based on relevant data and information
* Communicate effectively with elected members and other partners/stakeholders
* Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
* Build a culture of trust in your team
Qualifications
* Ability to engage, coach and motivate teams and set clear targets and expectations
* Evidence of high levels of customer service and satisfaction
* Experience of successfully managing performance and providing clear constructive feedback
* Experience of successfully implementing plans and projects to time and budget
* Ability to effectively plan and manage budgets and resources
* Demonstrates a good understanding of the political structure and role of elected members
* Ability to work collaboratively both with own service and across other services
* Required ability to speak to members of the public in English, including the ability to converse politely and courteously with customers and provide advice in accurate spoken English
* Significant experience managing high‑value responsive repairs contracts, responsible for commercial and service quality objectives
* Experience in designing and implementing sustainable change and improvement programmes aimed at trade‑based operatives that drive engagement and empowerment
* Experience of and understanding of the importance of involving residents in management decisions and service delivery
* Knowledge of underlying health and safety and residents' safety regulations and other regulatory principles
* Experience of working in a fast‑paced environment, with many competing priorities
* Ability to risk‑assess and make decisions
Salary & Benefits
Salary: £68,542 – £70,452 per year (dependent on experience). A well‑rounded benefits package is also offered.
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