Job Description
A specialist provider of product protection, repair, and claims management services is looking for an experienced Team Manager to lead a high-performing customer operations team.
This is a fast-paced, service-driven role where youll oversee performance, develop people, and ensure an exceptional customer journey from start to finish.
What youll be doing:
* Leading, coaching and developing a customer service team
* Managing performance, workloads and KPI delivery
* Driving service excellence and continuous improvement
* Building strong relationships with suppliers and stakeholders
* Ensuring compliance within a regulated environment
What were looking for:
* Proven experience managing teams in a contact centre or service environment
* Strong leadership and performance management skills
* Customer-focused mindset with excellent communication skills
* Ability to work with data, prioritise workloads and solve problems quickly
* Experience in regulated industries is highly desirable
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