Northern Skipton, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Customer Relations Assistant & Dispatcher role at Northern
Northern Skipton, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Customer Relations Assistant & Dispatcher role at Northern
Your Journey, Our Commitment
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at
Customer Relations Assistant
Your Journey, Our Commitment
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at Skipton to join our dedicated Station Teams across the East region. As the face of Northern, you'll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.
If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!
What You’ll Be Doing
In this varied and rewarding role, you’ll:
* Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
* Ensure our stations remain safe, clean, and welcoming at all times
* Handle challenging or complex customer queries with confidence and care
* Support frontline staff across multiple station locations as a General Purpose Relief (GPR) team member
* Maintain compliance through internal checks and procedures
* Passenger Assistance support
* Oversee ticketing, stores, and leaflet stock levels
* Manage station finances, including cash handling and preparing for banking
* Provide vital support during service disruption to minimise customer impact
* Ensure all station promotional materials are accurate and up to date
What We’re Looking For
To succeed in this role, you’ll need:
* A genuine passion for delivering exceptional customer service
* Excellent communication skills, both written and verbal
* Strong IT literacy and the ability to learn new systems
* Confidence to work independently and handle responsibility
* Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
* A Guaranteed Sunday Rest Day – unless rostered to work that day
Your Pay & Perks
* £23,970 during your first 6 months of training
* After training, your base salary increases to £28,200
* Plus shift allowance of 6.25%
* Plus overtime opportunities
Benefits You’ll Love We believe in rewarding our people for their hard work and dedication. That’s why we offer:
Free travel for you, your partner/spouse, and dependents on Northern services
75% off travel with other Train Operating Companies (after 2 years)
Defined Benefit Pension Scheme — Northern contributes 1.5x your input
Enhanced Maternity & Paternity Pay – 9 months full pay for maternity and 2 weeks full pay for paternity
Employee Assistance Programme – 24/7 support for you and your family
️ Northern Perks – discounts, instant vouchers, cashback, wellbeing support, and more
About Northern At Northern, we run over 2,500 services a day, connecting millions across the North to friends, family, work, and leisure. We're committed to improving journeys, investing in our people, and protecting the environment. Our values say it all: Make a difference. Make it last. Make it easy. Make it happen. Make it yours. Ready to make them yours?
You can find out more here .
We may close this role early if we receive high volumes of applications, so don’t delay — apply today!
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
Why Northern? We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Rail Transportation
Referrals increase your chances of interviewing at Northern by 2x
Sign in to set job alerts for “Dispatcher” roles.
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 1 week ago
Electrical Power Systems - Customer Support
Office of the Traffic Commissioner Licensing Team Manager
Cardio-Respiratory Administrative Assistant
Harrogate, England, United Kingdom 1 week ago
Administrative Assistant - Part Time 25 hours
Halifax, England, United Kingdom 4 days ago
Leeds, England, United Kingdom 4 days ago
Harrogate, England, United Kingdom 1 week ago
West Yorkshire, England, United Kingdom 4 days ago
Harrogate, England, United Kingdom 1 week ago
Contractor Administrative/Office Assistant
Ripon, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 3 days ago
Leeds, England, United Kingdom 1 week ago
Securing the Future PMO Office Manager (Band 5)
Securing the Future PMO Office Manager (Band 5)
Steeton, England, United Kingdom 1 week ago
Senior Manager, Chief Controls Office - E2E LWC
Leeds, England, United Kingdom 1 week ago
Tax Manager - Family Office & Private Client - Compliance
Corporate Tax Manager - Tax Accounting and Risk Advisory Services - EY Office Locations
Leeds, England, United Kingdom 1 week ago
Senior Manager - Corporate Tax - Tax Accounting and Risk Advisory Services - EY Office Locations
Leeds, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr