Are you passionate about delivering exceptional hospitality
and eager to join a dynamic team at one of the world's leading hotel
brands? We are currently recruiting for a dedicated individual to join
our team. We believe in creating memorable experiences for our guests and
we want our associates to be at their best: to care for their holistic
wellbeing, to feel a sense of belonging, to know their co-workers are committed
to a culture of respect and kindness.
We are currently recruiting for a Front Office Manager to lead our front office team at the Delta Hotels by Marriott Waltham Abbey. As Front Office Manager, you will find yourself right in the heart of things. You will lead the Front Office team which includes front desk and nights, ensuring that our guests are greeted with a warm welcome the minute they walk through the door.
What's in it for you: in addition to receiving a
competitive salary and investment in your personal development, you will have
access to an array of perks and discounts including:
* Free
Meals on Duty: Enjoy complimentary meals while at work
* Uniform
Provided: A professional uniform is supplied for all associates
* Explore
Discounts: A Marriott Discount Card that offers benefits on hotel
stays and F&B across 140 countries
* Pension
Scheme: Participation in The People's Pension
* Employee
Assistance Programme: Free and confidential support for various
challenges, including financial advice, stress and health issues
* Career
Development: Opportunities for career growth and internal
transfers within Marriott's global network
* Training
and Development: Access to training programs to enhance your
skills and advance your career
Responsibilities: Here's what your journey with
us entails:
* Managing the day to day front desk operation, ensuring procedures are adhered to and policies are followed.
* Ensure that the team recognise repeat guests, ensuring their preference and requests are delivered prior to being requested.
* Deliver memorable guest experiences which support in driving Intent to Recommend scores.
* Monitor and analyze guest satisfaction survey results to ensure these continually improve.
* Work alongside housekeeping and maintenance teams to ensure rooms are ready for arrival.
* Report any maintenance issues which have been raised by guests.
* Ensure all guest complaints are resolved in a timely manner and logged correctly.
* Anticipate guest needs to deliver an above and beyond experience.
* Empower employees to provide excellent customer service experiences.
* Prepare departmental rota's, ordering and payroll in line with budget.
* Promote an upsell culture to support in delivering hotel financial performance.
* Manage internal, external and regulatory audit processes and ensures compliance with policies ensuring that these are administered fairly and consistently.
* Assist other departments, wherever necessary and maintain good working relationships within the whole hotel.
* Recruit, train and develop front desk team members.
Safety and Company Policies:
* Follow
all company and safety and security policies and procedures
* Report
maintenance needs, accidents, injuries and unsafe work conditions to the
manager
* Complete
safety training and certifications
* Ensure
uniform and personal appearance are clean and professional
* Maintain
confidentiality of proprietary information
* Communicate
with others using clear and professional language
* Develop
and maintain positive working relationships with others
* Support
the team to reach common goals
* Listen
and respond appropriately to the concerns of other employees
* Ensure
adherence to quality expectations and standards
Note: This above description is not
intended to establish a total definition of the job, but an outline of the
duties
Join us and be part of a team that values excellence,
sustainability, and career growth. Apply today to start your journey with
Marriott!