Selexa Group are partnered with a leading technology client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies. The Opportunity: The Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure products are maintained to specified standards. You will have led service teams previously, working onsite in the field delivering first-class service, with complex engineering systems Key Responsibilities: * Manage, coach and develop the Customer Support engineer team (currently 6 people) * Provide technical support and guidance to the team in the field * Manage the resolution of faults on Infinitesima products at customer sites and in-house * Manage and plan the installation, & maintenance of products at customer sites and in-house * Monitor the performance and up-time of all company products * Work with Engineering and Production to determine the root cause of faults and implement reliability improvements. * Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice) Skills & Experience: * Bachelor’s Degree in physical sciences, engineering discipline or equivalent experience * Minimum 5 years relevant experience * Experience in field service, technical support and CRM systems * Experience of mechanical, electronic and optical systems * Quality management system experience * Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems Benefits: * £(phone number removed) (depending on experience) * 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme