Overview
Are you passionate about delivering exceptional customer care? Our client in Whitley is searching for a dedicated Customer Service Representative to join their team. This role involves providing phone, online chat, and text support to resolve customer queries efficiently, whether technical or non-technical. You will act as a vital link between customers, distribution, and support teams, ensuring smooth operation and customer satisfaction.
Responsibilities
* Provide phone, online chat, and text support to resolve customer queries efficiently, whether technical or non-technical.
* Act as a vital link between customers, distribution, and support teams, ensuring smooth operation and customer satisfaction.
* Support a blend of remote and on-site working, following an induction and training period.
Location & Schedule
This position offers a blend of remote and on-site working. During an initial induction and training period, you\'ll be based on-site for 5 days a week. Following this, you will transition into a flexible schedule, with most days spent working from home, typically on Tuesdays and Wednesdays, subject to approval. The role is based in Coventry or Whitley.
Qualifications
* Experienced professionals comfortable working independently, with a knack for issue resolution and client communication.
Note
Note: Due to the nature of this position, we are unable to accept applications requiring sponsorship.
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