Office Manager Location : Wyboston Lakes Bedford Department : Finance Salary: £35,000 Hours: 0900-1700 Job Type: Full time Contract Type : Permanent About the Role We are looking for an organised and proactive Office Manager to take ownership of the day-to-day running of our busy leak detection business. Supporting both our insurance and commercial operations, you will play a central role in ensuring the office, call handling team, and company fleet operate efficiently and deliver a high standard of service. This is a hands-on role suited to someone who enjoys managing people, systems, and processes in a fast-paced, service-led environment. Key Responsibilities Office & Team Management Oversee daily office operations and ensure smooth workflows across departments Manage the call handling team, ensuring enquiries are handled professionally and in line with client SLAs Support recruitment, onboarding, and ongoing training for office and field staff Maintain accurate company, personnel, and compliance records Systems & Client Portals Use and maintain job management systems and insurance portals to allocate, track, and report on work Ensure data accuracy and timely updates to meet client and insurer requirements Work closely with the Head of Operations to improve systems and processes Fleet Management Oversee a fleet of 26 vans, including servicing, MOTs, insurance, breakdowns, and fuel cards Maintain clear records of vehicle usage, costs, and compliance Liaise with suppliers to ensure the fleet remains reliable and presentable Health & Safety / PPE Manage PPE distribution and records for all engineers Support H&S compliance, audits, and documentation Training & Compliance Schedule and track staff training and qualifications Assist in maintaining insurance, industry, and company compliance Administration & Reporting Support the CEO with performance and operational reporting Manage supplier relationships and purchasing Assist with budgets, cost tracking, and procurement Skills & Experience Proven experience in office or operations management, ideally within a service or field-based business Understanding of insurance and commercial workflows Confident using online portals, job management systems, and Microsoft Office Highly organised with strong prioritisation skills Experience managing teams and supporting staff development Excellent communication skills, both written and verbal Calm, adaptable, and solutions-focused under pressure What We Offer Competitive salary 25 days holiday plus bank holidays Company pension scheme Training and career development opportunities Why Join Us? This is a key role within the business, offering real responsibility and influence. If you enjoy keeping operations running smoothly, supporting teams, and improving processes, we’d love to hear from you. REF-226 531