Customer Team Leader
Location: The Co-operative Food, 138-144 Lower Luton Road, Harpenden, AL5 4HA
Pay: £13.65 per hour
Contract: 16 hours per week + regular overtime, permanent
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
* Provide friendly, welcoming, and helpful service, often managing the store and handling challenging situations
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
* Ensure the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy to enhance the shopping experience
* Support your store manager by deputising when necessary and assisting with HR processes
* Lead the introduction of new products and services, working with your team to implement changes and gather feedback
* Build relationships and support the local community, assisting with the delivery of the Co-op community plan
This job would suit people who have
* A genuine care for the needs of customers and members
* The ability to balance leading/supporting your team and working on the shop floor
* Great people skills to build positive relationships
* Strong organisational and problem-solving skills
* A desire to learn, grow, and develop leadership skills
* The flexibility to work various shifts
Why Co-op?
* Full, paid training and support for personal development and career progression
* 30% discount on Co-op products plus 10% on other brands
* A pension scheme with up to 10% employer contributions
* Wagestream app for accessing a portion of your pay as you earn it
* 36 days holiday (including bank holidays, pro rata for part-time)
* Virtual healthcare services for you and your family
* 24/7 employee assistance service
* Rota sharing three weeks in advance, accessible via phone
* Cycle-to-work scheme
Building an inclusive workplace
We welcome applications from everyone and aim to create inclusive environments where colleagues can reach their full potential. We celebrate diversity and reflect our communities in our teams.
If you have a disability, we can make reasonable adjustments to our recruitment process. We’re part of the Disability Confident scheme and will offer interviews to qualified disabled candidates who apply through the scheme.
Please indicate if you'd like to be considered under the Disability Confident scheme when applying. We’ll also ask if you need any adjustments during the recruitment process.
More information on our recruitment and diversity policies can be found at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application, you’ll complete two online assessments, taking about 20 minutes.
We reserve the right to remove the vacancy before the closing date if necessary.
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