Job Description
Job Title: Senior Quality Assurance Manager\n\nDepartment: Quality (BFSI)\n\nManagement Responsibility for: Quality Assurance Assessors\n\nTravel Required: Yes - Infrequent\n\nReports to: Head of Quality and Operational Excellence - BFSI\n\nLocation: WAHA/Glasgow \n\nContract Type: Permanent\n\nPosition: Senior Quality Assurance Manager\n\n \n\nThe Senior Quality Assurance Manager will support TP QA department by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and communication skills. The Snr QA Manager is responsible for standardizing and reporting quality metrics to client and TP internal standards across three operational units, diverse geographical locations, and will be responsible for managing a team of quality specialists. They have direct and frequent interaction with senior client and internal stakeholders.\n\n \n\nKey responsibilities include:\n\n \n\nProvide support and advisory services for operational teams on procedure and guidance including AML, Customer Due Diligence, the Consumer Duty Principle and dealing with vulnerable customers and complaints process\n\nManage the quality and auditing-process and re...