About the role
We are looking for someone to manage relationships with key accounts by focusing on customer satisfaction, handling account issues, and identifying opportunities for upselling. You will work as a team to ensure standard accounts are handled effectively and efficiently.
Responsibilities
* Responding promptly and professionally to incoming enquiries, providing accurate information and solutions
* Process customer orders accurately and ensure timely follow-ups to ensure customer satisfaction.
* Prepare and send accurate quotes, negotiate pricing within guidelines, and ensure profitability.
* Develop and maintain strong long-term relationships with managed accounts.
* Identify opportunities for upselling and cross-selling products and services.
* Conduct regular account reviews to assess performance, identify potential issues and spot growth opportunities within the CRM system.
* Collaborate with production, logistics and other teams to resolve issues and meet customer needs.
* Address customer issues effectively, ensuring quick resolution while maintaining trust.
* Work effectively as a team to ensure adequate resource allocation and seamless coordination to meet customer demands effectively.
What experience you need
* Previous experience in sales order processing, customer account management or customer service.
* Experience working on a computerised system for stock, sales and customer data.
* Excellent communication and negotiation skills.
* Good basic arithmetic and an understanding of percentages.
* Knowledge of Microsoft Office Outlook, Word and Excel.
* Ability to work on initiative and collaborate with others.
Benefits
* Company bonus scheme
* Free car parking
* Enhanced Maternity & Paternity
* Long service awards
* 30 days holiday (inclusive of bank holidays) rising with length of service
* Training and development opportunities
* Wellbeing benefits: Employee Assisted Programme, 24-hour GP access, Charity events/fundraisers
We are committed to applying our Equal Opportunities Policy at all stages of the recruitment and selection process, and encourage applicants from different diverse groups in the community to apply. We can make reasonable adjustments at any stages if required.
You may also be interested or have experience/skills in the following: Internal Sales, Sales call handler, customer service advisor
Please submit your CV without delay to avoid disappointment; we may close vacancies prior to the published closing date if we receive a sufficient number of completed applications. For any candidates being recommended by our current employee, you must apply directly through our website, and stipulate the referring employee.
Sales experience, good maths knowledge, great communication and customer service skills
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