Can you bring your product support skills to our Technical department? Join our team based in Willenhall, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What would you do as ourProduct Support- Electronics
As our Technical Support you will l provide support for HKCs intruder alarm solutions across the UK region. A key focus of the role will be in assisting customers, partners and resellers via phone and email offering remote diagnostics and troubleshooting for hardware and software issues. This exciting opportunity will offer a chance to expand your expertise in security technology, access control systems, and subscription services, working alongside a dynamic and supportive team.
You would also:
1. Deliver Tier 1 telephone support to customers, partners, and resellers with prompt and effective solutions.
2. Troubleshoot and document technical issues, replicating faults using test systems.
3. Collaborate with UK Sales & Operations teams to resolve field problems efficiently.
4. Maintain accurate records of customer interactions and technical resolutions in the CRM.