Role profile
We have a great opportunity for a Workplace Services Coordinator on a 6-month fixed-term contract, supporting our Workplace Services Team in delivering a 5-star service to internal customers.
The role is based on-site at our central Bristol office, providing cover between 8am and 5pm, with potential visits to other UK offices.
The Role:
You will primarily focus on physical (including but not limited to incoming & outgoing post) and Digital Mail processes.
Ensure efficient, confidential, and accurate handling of electronic and physical post records.
Perform incoming and outgoing postal duties, support boardrooms and building management, and provide professional support to OC and Business Services.
You will receive training for various IT systems, First Aid, Fire Marshal responsibilities, Evac Chair, IOSH Working Safely, and Manual Handling.
Key Responsibilities:
1. Handle all aspects of daily post processing as per operating procedures.
2. Maintain audit trails and ensure records are up-to-date for the Digital Mail System.
3. Ensure post is accessible to requestors promptly, maintaining timely post availability.
4. Respond to requests and queries per SLAs, including mail investigations and original requests.
5. Batch, scan, and process incoming post; handle subsequent queries and maintain records.
6. Manage outgoing post via Royal Mail and couriers.
7. Perform administrative tasks related to all areas and handle mailbox queries.
8. Assist with desk duties, switchboard cover, meeting room bookings, emails, and room moves/events for boardroom support.
9. Support day-to-day operations, management, and ad-hoc tasks of Workplace Services.
10. Provide a welcoming and professional customer experience, fostering strong relationships.
11. Maintain cleanliness and liaise with Landlord Agents for building systems and common areas.
12. Undertake any additional duties required by the business.
13. Actively manage personal training and development opportunities.
14. Ensure compliance with SLAs and strive for continuous improvement.
15. Foster positive internal and external client relationships.
We are looking for someone with:
* High IT proficiency in Microsoft applications and scanning.
* Excellent attention to detail.
* Self-motivated and proactive attitude.
* Strong organisational and effective communication skills.
* Customer/business service awareness, with the ability to interact with various stakeholders.
* Adaptability to change and contribution to continuous process improvement.
* Ability to resolve issues quickly and accurately.
* Informed decision-making and responsibility for outcomes.
* Supportive attitude towards colleagues to meet client needs.
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people, supported by a wide range of initiatives and benefits.
Our recruitment process
If you would like further information about this role or the firm, we would be delighted to hear from you. Please contact, in complete confidence, Tim Jenkins (Recruitment Advisor) at 0117 917 3666 or email tim.jenkins@osborneclarke.com.
Please note that although we include closing dates as a guide, we review and process applications on a rolling basis. Osborne Clarke does not use automated decision-making in recruitment.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments during the application, interview, or employment process, please let us know in confidence.
About Us
Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers across 26 locations*. Our sector-based approach helps clients tackle current issues and prepare for future challenges, providing comprehensive and commercial advice. We enjoy working closely with clients on innovative deals, products, and solutions that transform their businesses, markets, and sectors. Our approachable culture is fundamental to our success.
We value diversity and encourage applicants from all backgrounds. We aim to create an environment where everyone can be themselves and belong. Our interest groups and diversity networks, along with our great teams, contribute to this inclusive culture.
*Services in India are provided by a relationship firm.
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