Overview
Job title: Housing Services Case Handler
Contract type: Permanent
Hours: Full Time, 37.5 hours per week
Responsible to: Housing Services Manager
Pay: From £24,000.00 per annum
Organisation
Reliance Social Housing C.I.C (RSH) is a not-for-profit registered provider of social housing, regulated by Homes England. Registered in 2018, Reliance has expanded and innovated, providing both temporary and general needs accommodation.
The Role
A successful candidate will manage a portfolio of properties within our databases and notify providers of mandatory updates. You will also effectively prepare and submit documentation for all pending properties to BCC in a timely manner.
Responsibilities
* Create submission paperwork which will be relayed to relevant local authority
* Oversee and manage all stages of stock transfer in allocated timeframe
* Ensure all work is quality checked, and internal database is updated
* Replace cover if any other Case Handler is away due to emergency leave/sickness/annual leave
* Report KPI’s and issues to direct manager
* Booking properties for inspection
* Chasing providers for outstanding documents
* Managing onboarding queries
* Updating procedures according to external agency requests
Person Specification
We are looking for a hardworking and confidential team player who can grow in this role. You are likely to have the following key attributes:
* Attention to detail combined with the ability to communicate accurately and clearly.
* Strong data entry skills.
* Good understanding and practical working knowledge of Microsoft Office.
* Knowledge of Google Drive / Calendar, Microsoft Teams.
* Motivated team player with good interpersonal skills critical in a ‘people’ business
Key Skills and Experience
We are looking for a hardworking and confidential team player who can grow in this role. You are likely to have the following key attributes:
* Attention to detail combined with the ability to communicate accurately and clearly.
* Strong data entry skills.
* Good understanding and practical working knowledge of different IT platforms.
* Motivated team player with good interpersonal skills critical in a ‘people’ business.
* Ability to work independently and within a team.
Experience
* Data entry (1 year preferred)
* Administrative skills (1 year preferred)
* Social housing and relevant regulations (preferred)
The Reward
We strive to be an excellent employer, providing demanding objectives within a supportive, open and honest culture. For the right individual we have flexible conditions of employment and good opportunities for further training, development and career progression.
How to Apply
If you are striving for a career in the social housing sector within a dynamic and growing company, please apply online.
We are an equal opportunity employer and value diversity at our company.
We reserve the right to close this vacancy early if we receive sufficient applications.
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