Job Description
We are looking for a hands-on product owner with deep system configuration expertise who can translate real-world operational requirements into scalable, automated scheduling logic.
This is not a purely strategic role; it requires strong technical ownership, attention to detail, and accountability for system performance, stability, and data quality.
Key Responsibilities
1. Act as the IT product owner for planning, scheduling, and optimisation systems
2. Own and configure system rules, constraints, parameters, and optimisation logic
3. Translate workforce, SLA, and service requirements into robust, scalable system configuration
4. Manage the full change and release lifecycle, including enhancements, vendor releases, testing, and deployment
5. Lead system integrations with FM systems, asset platforms, and mobile workforce applications
6. Ensure data accuracy, integrity, and reliability across jobs, assets, skills, and availability
7. Monitor system performance and optimisation effectiveness, resolving issues proactively
8. Act as an escalation point for system issues impacting operational service delivery
Professional and Personal Competencies/Qualifications
9. Strong hands-on experience configuring planning, scheduling, or field service management systems
10. Proven ability to manage scheduling rules, constraints, priorities, and optimisation logic
11. Strong data and analytical capability, including confidence working with SQL or similar tools
12. Experience managing system integrations, APIs, and enterprise data flows
13. Solid understanding of change, release, and environment management in business-critical systems
14. Ability to work effectively between IT and operations, communicating technical concepts clearly
15. Confident challenging requirements that risk system integrity, performance, or scalability
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.