Head of Compliance - Leading Multi-Site Conveyancing Business
Locations: Cardiff
Working Pattern: Full-time, Hybrid
Overview
I am working with a respected, multi-location conveyancing organisation that is seeking an experienced Head of Compliance to lead its regulatory, risk and quality framework. This is a senior strategic role with influence across the entire business, supported by an established compliance team.
Key Responsibilities
Leadership & Oversight
* Lead and develop the Compliance Team, including direct management of the Senior Compliance Officer.
* Oversee complaint handling, Legal Ombudsman escalations, and PI-related notifications, ensuring accurate investigation and reporting.
* Provide coaching, guidance and pragmatic compliance support across the business.
* Deliver workshops, feedback sessions and training to embed a strong compliance culture.
Risk, Quality & Regulatory Management
* Maintain and enhance professional and ethical standards across the business.
* Conduct focused audits and thematic reviews to assess service quality and policy adherence.
* Update compliance MI, identify trends, and recommend improvements.
* Communicate upcoming regulatory and legislative changes, supporting the business in adapting effectively.
* Lead the annual review of the Practice-Wide Risk Assessment and update policies where necessary.
AML & Data Protection
* Act as Deputy MLRO-chair AML committees, guide complex decisions, and step into the MLRO role when required.
* Approve annual AML training content and ensure all staff receive role-appropriate AML training.
* Serve as the organisation's Data Protection Officer, providing guidance and collaborating with group DPO teams.
Stakeholder & External Relationships
* Maintain a professional relationship with the regulatory body and key external partners (e.g., verification providers, Land Registry, lender panel administrators).
* Produce compliance guides, practice pointers and legal updates for internal use.
* Support senior leadership with projects, technology assessments, consultations, and strategic initiatives.
Essential Background
* Qualified lawyer (CLC / SRA / CILEx)
* Minimum 5 years PQE and 8+ years' conveyancing experience
* Strong understanding of regulatory frameworks within conveyancing
* Experienced in leading or influencing compliance functions
Skills & Attributes
* Excellent communication and interpersonal skills
* Highly organised, reliable, and proactive
* Strong analytical and problem-solving ability
* Able to work collaboratively with operational and training teams
* Professional, trustworthy and adaptable
Benefits & Conditions
* Hybrid working
* 25 days annual leave + bank holidays
* Pension scheme
* Structured CPD and specialist compliance training
* Supportive, collaborative working environment
If you are an experienced compliance professional or senior conveyancer looking to step into a high-impact leadership role, I would be delighted to discuss this opportunity further. Please get in touch with Hannah at TSR Legal to arrange a confidential conversation.
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