Join Ocean Housing as a Income Management Advisor! Location: Stennack House, St Austell Hours: 37 per week (Mon-Fri) Salary: £29,446 per annum Contract: Permanent At Ocean Housing, we’re passionate about supporting our customers to sustain their tenancies and improve their financial wellbeing. We’re now looking for an Income Management Advisor to join our team—someone who combines strong financial awareness with empathy, resilience and a commitment to excellent customer service. If you enjoy working with people, solving problems, and making a meaningful impact, this could be your next career step. Your Role: As an Income Management Advisor, you’ll play a vital role in ensuring effective rent collection while supporting customers to manage their finances. You’ll take a proactive, customer-focused approach to preventing arrears, offering advice, and helping people access the support they need. You’ll manage a varied caseload, using a range of communication methods—including phone, email, text and home visits—to engage with customers and provide tailored solutions Managing rent accounts, garage and sundry accounts, and former tenant debt Proactively reducing arrears through early intervention and realistic repayment plans Providing welfare benefits advice and supporting customers to maximise their income Assessing financial capability for new and transferring tenants Taking legal action where necessary, including preparing cases and representing at court Visiting customers in their homes and building positive landlord–tenant relationships Working with external agencies and support organisations to achieve the best outcomes for customers What You’ll Bring: Essential Experience & Knowledge Knowledge of welfare benefits, including Universal Credit and Housing Benefit Experience of working with customers, including in challenging situations Strong track record of managing workloads and meeting targets. Experience of collaborative working with external partners Skills & Attributes Excellent communication, negotiation and interpersonal skills High level of emotional intelligence, empathy and resilience Strong numeracy and IT skills (including MS Office) Ability to stay calm under pressure and manage competing priorities A proactive and solution-focused mindset Commitment to equality, diversity and inclusion Qualifications GCSEs grades 4-9 or A-C, or equivalent level 2 qualifications in English and Maths. A-level (or equivalent Level 3 qualification) What are our benefits? We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits: 27 days holiday bank holidays Professional membership fees paid Company sick pay scheme Workplace pension with death in service benefit Home office work payment Medicash health plan (including dental & optical) Cycle to work scheme Rewards & recognition programme On-site parking Employee assistance programme Family-friendly policies Key Dates: Closing Date: Monday 8th of June 2026 at Midnight Interview Date: Monday 15th of June 2026 (Face to face at Stennack House, St Austell) We may close this vacancy early if we receive sufficient applications—so apply soon! The Company Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement “To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.” At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. Benefits Family friendly Committed to Training and Developing our Employees Cycle to Work Values Honest, Enthusiastic and Always Positive Passionate about Customer Service Quality and Value in all we do Innovative, Ambitious and Brave for the future of our Business, Customers and Communities Gallery Previous Next 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub “This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!” Documents