Service Desk Technician - IT and Telecoms Salary : £25 - 30k per annum Setting: Office-based - Sheffield City Centre Hours: Monday - Friday, 08:30 to 17:30 - Requirement for out-of-hours cover, 1 week out of 4, year-round Leave: 20 days plus bank holidays Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth. They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch. If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you. Essential Requirements: As this is a technical support role, good root-cause analysis skills are a must. Much of the job will involve talking to customers and suppliers over the phone - you must have good English-speaking skills, good people skills, and be comfortable with speaking on the phone regularly. Good literacy skills (reading and writing) - the bulk of our client's work is responding to tickets which have been raised via the ticketing portal or by email. Use of the full Microsoft Office Suite. Good understanding and working knowledge of TCP/IP, networking, and network topologies. Good knowledge of Windows and Mac operating systems. Having worked in a single IT service desk for at least 12 months. Good understanding of Cyber Security tools such as email filtering, content restrictions, multi-factor authentication, conditional access, and domain security (DKIM, DMARC, SFP). Good understanding and working knowledge of MS365 admin (Entra ID, SharePoint, Teams, Intune, Exchange). Considerations If you have any experience, technical training/certifications etc. which you feel would be relevant to your application, please ensure you raise these. Why Join Birthdays are a free holiday day. Gym/Health Club Membership: Your choice of fitness facility. Modern Office Environment: Contemporary workspace in Sheffield city centre. Career Progression: Clear path for advancement in a growing company. Supportive Team Culture: Work with passionate professionals who celebrate success. This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales. Apply today with an up-to-date CV.