Job Introduction
From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing.
The pay range for this role will be £31,537 - £36,363 p.a. (pro rata for part time colleagues) from 1 December 2025.
You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure
Role Purpose
We have an exciting opportunity for a Business Rates Officer (Advanced Processor) to join our successful Non Domestic Rates (Business Rates) Collections Team at BCP Council.
Main Responsibilities
Main responsibilities include dealing with day-to-day complex enquiries either by post, email or telephone and determining liability, ensuring any relevant reliefs or exemptions are applied correctly.
Negotiating arrangements with customers and their representatives for settlement of arrears in accordance with procedures and guidelines.
Dealing with enquiries from Enforcement Agents relating to the recovery of outstanding arrears.
Liaising with customers and stakeholders via the telephone and in writing
Monitoring accounts subject to Liability Orders.
Providing support, advice, signposting and guidance to customers in line with current policy and legislation.
To attend court as requested.
The Ideal Candidate
We are looking for an individual with a strong commitment to the delivery of a professional customer service,
Candidates must have
* Good interpersonal, communication and literacy skills
* The ability to work with a wide range of people
* The ability to keep efficient written records of work done
* A flexible approach to change and working practices
* The ability to use data to inform the decision-making process in line with procedures and legislative requirements.
Whilst experience within a Revenues environment is desirable, if you are keen to learn, are proactive and committed to continued service and personal development we would like to hear from you. Full training would be given to the successful candidate.
Should you wish for an informal chat about the role, please contact Richard Wigmore on
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we're not just building a workforce— we're transforming how we recognise and reward our people.
From 1 December 2025, we're proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.
Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it's flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we're excited to welcome new colleagues into a Council that's evolving to meet the needs of both our workforce and our communities.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)
Be the difference - Join an organisation that values you
More About us | Working for BCP
DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.