Job Summary
Job Summary
The Admin Support role is integral to ensuring the accuracy and efficiency of patients records and administrative processes within the practice. The successful candidate will be responsible for coding clinical information, supporting administrative tasks and contributing to the smooth operation of the practice.
Key Responsibilities
* Administrative Areas - With a high level of accuracy around general administrative duties including data entry such as reporting, claims, recalls, results admin, premises and health & safety admin. Manage workflow into the Practice such as clinical letters, Accurx messages, emails and tasks in a timely manner. Support the Practice Management in the creation, review and maintenance of practice communications and materials such as practice policies and procedures in line with mandatory updates. Assist in the extraction and reporting of data audits, quality improvement initiatives and practice performance monitoring.
* Clinical Coding - Accurately read code clinical information using the appropriate coding systems from external sources to ensure comprehensive and up-to-date patient records. Responsible for read coding and linking to existing and new problems. Responsible for summarising new patient records received into the Practice (Lloyd George records) in a timely manner. Manage the workflow system for correspondence received electronically or manually scanned for coding into patient records. Triaging documents that need clinical action and forwarding to the most appropriate clinical team for timely action such as Doctors or Pharmacists. Collaborate with healthcare professionals to clarify and verify clinical information as needed. Ensure data quality and integrity by regularly reviewing and updating patient information in line with governance standards and the provision of GDPR. Maintain an understanding of current coding guidelines and updates.
* Team Collaboration - Work closely with clinical and administrative staff to support the delivery of high patient care. Participate in team meetings and contribute to the continuous improvement of practice processes. Prioritise the support for Clinical Coding or Administrative duties during times of annual leave or sickness. This is a reactive role and can be fluid in its delivery; the list is not exhaustive and there is a requirement to support team members as and when required.
Qualifications
Essential
* Good knowledge of medical terminology
* GCSE grade A to C in English and Maths
* IT literate in Microsoft Word & Excel
* Experience of using a clinical IT system
Desirable
* Clinical Coding training (external course)
* Competent in the use of Office and Outlook
* 2 years experience of working in a Primary Care setting
Skills and Abilities
* Medical terminology
* Ability to prioritise workloads
* Good interpersonal skills
* Ability to meet tight deadlines
* Ability to make decisions
* Ability to work under pressure
* Ability to multi-task
Experience
* Medical terminology
* General Practice experience
* Knowledge of the NHS and other key agencies providing care
* Excellent communication and interpersonal skills including the ability to provide information in different formats
* Ability to work unsupervised
* Evidence of collaborative working
* Use of Windows-based software, Microsoft Office and internet
* Decision making and problem-solving skills
* Knowledge of Confidentiality and GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Roundwood Surgery
Wood Street
Mansfield, Nottinghamshire
NG18 1QQ
Employer's website: https://roundwoodsurgery.nhs.uk/
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