Senior Commercial Account Handler/Broker Manager - Newcastle (Hybrid)
Salary £50,000 - £60,000 per annum plus benefits
Are you an experienced Commercial Insurance professional looking for the next step in your career with a respected and growing broker? Were partnering with a highly successful insurance broker that has built an outstanding reputation for delivering specialist insurance solutions and exceptional client service across the UK. Due to continued growth, they are seeking a Senior Commercial Account Handler / Broking Manager to join their established Newcastle team.
This organisation offers genuine long‑term career prospects, professional development, and the chance to join a business renowned for its customer retention, employee support, and market reputation.
Key responsibilities
* Partner with Account Executives to retain existing clients and support the growth of new commercial insurance business.
* Negotiate competitive renewal and new business terms with insurers on behalf of clients.
* Prepare and manage all client documentation, including new business, renewals, endorsements, and mid‑term adjustments.
* Review policy documentation to ensure accuracy and alignment with clients insurance requirements.
* Deliver exceptional day‑to‑day account management and customer service across a diverse commercial portfolio.
* Attend client meetings, providing professional support and maintaining accurate meeting records.
* Build and maintain strong working relationships with clients, prospects, insurer partners, and internal stakeholders.
* Act as a technical referral point within the team, providing support and guidance to colleagues.
* Mentor and develop junior team members, helping to maintain high standards of service and technical expertise.
* Assist with training and development initiatives across the wider broking team.
* Ensure all activities are conducted in accordance with FCA regulations, compliance standards, and company procedures.
* Stay informed of market developments, insurer appetite changes, and industry trends.
* Handle inbound and outbound client communications professionally and efficiently.
About you
* Previous Commercial Insurance Broking experience within a broker or insurer environment.
* Strong technical knowledge of commercial insurance products and markets.
* Excellent negotiation skills with the ability to secure favourable outcomes for clients.
* Outstanding communication and interpersonal skills, both written and verbal.
* A proactive and customer‑focused approach to account management.
* The ability to work effectively both independently and as part of a collaborative team.
* Strong organisational skills with the ability to manage multiple priorities and deadlines.
* Exceptional attention to detail and accuracy.
* Strong analytical and problem‑solving capabilities.
* Previous mentoring, supervisory, or team leadership experience would be advantageous but is not essential.
J-18808-Ljbffr