Job Description
Key Account Manager
Permanent Position
Competitive Salary
Hybrid role
Telecoms
Must be available to be in the Irlam office 3 days per week
Main Responsibilities
As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections to the network and honouring our contractual commitments. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities.
Key results area:
1. Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues.
2. Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner.
3. Work with our B2B and partner sales teams to maximise order volumes.
4. Understand strategic goals of customers and develop products and services offering to support those goals.
5. Locate in customers offices and collaborate to ...