We are offering a fantastic opportunity to kickstart your career as an Apprentice ICT Support Technician whilst completing a L3 ICT Apprenticeship Standard. Annual salary of £20,000 Duties Include: • Providing internal technical support for computer systems including server, desktop, and networking infrastructure. • Building PCs, Installation of Operating Systems and peripherals for internal and external customers • Building strong working relationships with stakeholders (internal teams and external customers / third parties) • Recording all calls to ensure accurate information about the client’s systems is maintained and available to other team members and account managers. • Escalating issues in line with guidance and working with other support staff to build knowledge and skills required for all sites supported. • Complying with all working practices relating to the customer site. • Building strong relationships with customer account managers • Having a proactive approach to customer IT systems to ensure future problems are avoided and the longer-term development of the customer IT systems is considered. • Consult users on customer sites who have high expectations and liaise with your team/line manager.