We have an excellent opportunity for a Customer Service Advisorto join the team within our Oxford Service Centre based in Abingdon. This is an exciting opportunity where you'll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare Group work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. You will be specialising in administering outstanding customer service within our ceiling track hoist and stairlift division across Oxford and surrounding areas.
About the role:
1. Assist and manage incoming calls and answering any customer queries
2. Coordinating equipment orders to be delivered, installed and collected
3. Entering equipment orders via the online system on behalf of service users, family, carers and prescribers
4. Order analysis by checking, identifying and reporting any errors made via online orders
5. Invoicing and entering of orders via the online system
6. General administration that supports daily activities and duties
7. You may on occasion be required to assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
8. Assisting with annual stock checks
What are we looking for?
9. Experience in a similar, busy and fast paced customer service environment
10. Relevant telephone based customer service experience is preferred
11. Good attention to detail and accuracy
12. Previous experience of administration, order processing and scheduling of workloads
13. Professional and confident manner via telephone and email
14. Previous stock management experience would be advantageous but is not essential
15. Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
16. £25,468.10 per annum
17. Monday to Friday 8am-5pm
18. Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
19. Company Pension Scheme
20. Life Assurance
21. A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role involves working in a regulated activity and may be subject to a DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.