Barclays is looking for a Senior Advisor based in Sunderland or Northampton. In this role, you will enhance internal quality procedures and service standards to improve performance across various communication channels. Candidates should have significant telephony and customer service experience, along with strong communication skills. Your work will involve resolving complex customer needs and collaborating with teams to optimize customer care processes. The role emphasizes exceptional service and risk management, aligning with Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship.
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