What you’ll be doing:
* Plan and coordinate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to provide a seamless and safe shopping experience for all customers, both online and in-store.
* Collaborate with other managers to ensure the overall store shopping experience is successful.
* Manage people by overseeing performance, capability, conducting disciplinaries, and ensuring accurate scheduling and pay.
Our online teams work early mornings, typically from 04:00 to 08:00, for picking items for deliveries.
What makes a great online manager:
* Experience in line management within a fast-paced, operational environment.
* Ability to provide excellent customer service and coach a team to do the same.
* Proven track record of delivering KPIs or other performance metrics.
* Experience managing disciplinary issues, performance concerns, or employee relations matters.
* Capability to lead operations independently, especially in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos every payday.
* An annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Pension scheme with 4-7.5% employer contributions.
* Sainsbury’s share scheme for employee investment.
* Wellbeing support, including emotional, legal, and financial assistance.
* Colleague networks for support and development.
* Cycle to Work scheme for purchasing bikes and equipment.
* Discounts on gym memberships, restaurants, holidays, and retail vouchers.
An inclusive place to work and shop:
We are committed to being an inclusive retailer, supporting colleagues and welcoming customers. We offer family leave, support for carers, resources for understanding roles, mentorship, training, career progression, and celebrate diversity through initiatives and events. Learn more about our inclusivity efforts here.
Reasonable adjustments: If you need adjustments during the application or interview process, please inform us, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our business. They lead with boldness, passion for service, and an eye for opportunity, empowering teams to excel daily. They ensure product availability, safety standards, and smooth operations, making work rewarding for colleagues and shopping a great experience for customers. This is how we bring our purpose to life, one action at a time.
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