Salary: £28,000 - 35,000 per year Requirements: Full UK driving licence Commercial experience in an IT Support role, ideally within an MSP or client-facing environment Strong Windows 10/11 troubleshooting and deployment knowledge Good working knowledge of Microsoft 365 administration (users, licensing, Exchange Online, and Teams) Foundational knowledge of Active Directory, Group Policy, DNS, and DHCP Solid understanding of networking basics (TCP/IP, subnetting concepts, Wi-Fi, switching) and structured troubleshooting Excellent customer service, written and verbal communication skills Responsibilities: Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation. Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune. Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime. Take full ownership of support tickets and project tasks, providing clear communication to clients and maintaining detailed documentation. Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery. Technologies: Active Directory Support Microsoft 365 Security TCP/IP Windows Office 365 More: We are an award-winning MSP operating across the South, with offices in Salisbury and Southampton. This role presents a fantastic opportunity to work closely with internal stakeholders and third-party vendors in a varied workload from support through to project delivery. We are looking for a junior to mid-level IT Engineer for a client-facing role, which requires presence by phone, virtually, and onsite. last updated 19 week of 2026