Develop your skills in this newly created position, grow, develop and learn.
Your Role
Our Systems Support team is proactive in ensuring all systems are in place and thoroughly tested to support our business objectives. They manage the day-to-day operations of Operational Systems Excellence, oversee Operational Systems Projects, and address support requirements. The team takes pride in delivering Dispatcher Testing and Training, along with their many other areas of expertise.
Your Responsibilities
* Manage the team daily, including maintaining all employee records such as absence, holiday, Time and Attendance, and Training.
* Review colleagues' development needs and identify suitable paths to achieve their goals.
* Support Dispatcher Training needs and ensure all training documents are created and maintained according to current processes.
* Ensure all Work Instructions are created and maintained in line with current processes.
* Support the warehouse with Business Requirements definition and assist the Programme Team with proposals as they arise.
* Handle UAT testing requirements, ensuring all are documented and executed according to the testing plan.
* Support the BAU change request process, including relevant documentation.
Your Skills and Experiences
* Preferred experience (not essential) with Dispatcher systems/WCS/JIRA/Workday/SMART.
* Strong analytical skills; previous supervisory experience is preferred.
* Understanding of warehouse practices such as receipting, allocation, picking, and loading.
* Understanding of warehouse distribution and support function system touchpoints and practices.
* Leadership qualities and strong organizational skills.
Please be aware that by applying for this role, you agree to participate in the employment screening process. This includes criminal record checks and identity validation. KN will request certain information and documentation to conduct these checks. Any appointment will be conditional upon satisfactory results of these checks.
Good Reasons to Join
If you wish to become a valued member of our team, we will reward your commitment and expertise. Benefits include 26 days of annual leave plus bank holidays, with opportunities to earn additional days through service. You can join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme, offering discounts, recognition, and access to a wellbeing centre. We support our colleagues and their immediate families through our employee assistance programme, providing 24/7 access to GPs, legal and financial advice, and mental health counselling. As a Gold Covenant holder, we are a forces-friendly employer who values the skills and experience service leavers bring to our organization.
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