Salary: £28,000 - 68,000 per year Requirements: Higher National Certificate (HNC) in Information Technology or similar qualification, or equivalent experience Previous experience with Windows desktop technologies (including Apple Macs) and in an ICT support role Current driving licence ITIL Foundation Qualification (desirable) Customer care experience (desirable) Responsibilities: Provide technical support to Council and school staff, addressing hardware and software issues Work independently and serve as the first port of call for IT-related challenges Troubleshoot and resolve technical problems efficiently Assist staff in effectively using technology to enhance their work Support a diverse range of devices and software across settings in Midlothian Technologies: Hardware ICT Support ITIL Windows Network Security More: We are looking for a bright, customer-focused IT expert to join our technical support team in Midlothian. This permanent position is based at Fairfield House, with a commitment of 36 hours per week throughout the year. As part of our flexible employer ethos, we welcome applicants seeking flexible work arrangements. Our minimum salary for this role is £32,554.06 per annum. Join us in transforming how we deliver services and support our community. last updated 18 week of 2026