Availability & Capacity Manager (SC Cleared)
Location: Barrow (2/3 days per week)Duration: 6 Months + ExtensionsRate: £470 per dayRole Description:The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved
Skills/Experience:
* Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
* Computer systems knowledge, integration, and architecture concepts
* Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
* Problem solving skills
* Understanding of cross systems interrelations in context of the global business process
* Understanding of Service Management Framework
Tasks:
1. Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
2. Establish and maintain comprehensive capacity management planning process considering current and future demand.
3. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
4. Contributes to the efficient and effective running of all Availabili...