Job Description
Principal purpose of the role
* To ensure tenant involvement and empowerment are at the heart of decisions, service provision and delivery in all aspects of the housing service.
* To ensure the Council fulfills and adheres to legislative and regulatory tenant involvement and engagement requirements
* To develop, champion and deliver the Council’s Tenant Involvement Strategy.
* To keep abreast of good practice and new initiatives to support continuous improvement in tenant engagement and involvement.
* To ensure the services are carried out in accordance with Council policy, current legislation and with a strong commitment to customer care.
* To plan, coordinate and deliver a diverse calendar of tenant engagement events that strengthen community involvement, improve communication, and support service improvement.
Main duties and accountabilities
1. Support the work of the Tenants Panel and other engaged resident groups, developing their capacity, developing and implementing an annual service/work plan with them and be their principal point of contact. This includes coordinating any associated training sessions, workshops, and events.
2. Develop and implement a Tenant Involvement Strategy in partnership with tenants, Councillors, staff and other agencies which has reference to the Council’s Cor...