This Role: Complaints Coordinator
Location: Beeston, Nottingham, NG9 1LA
Salary: £28,044 - £29,519 (dependant upon experience)
Hybrid Working to be discussed at interview. Full time permanent post based on a 37.5hr week
Free on-site parking subject to availability
At Metropolitan Thames Valley Housing, we have an amazing opportunity for passionate and customer-service focused Complaint Coordinators to join our Complaints Team based in Beeston, Nottingham.
As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.
This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.
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