Overview
Location: OX1 1RX
Working Hours: Part time, 16 hours per week covering evening and weekend shifts
Salary: £13.16 per hour + excellent benefits
About the role
Here at Oxford Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. We are looking to recruit a Receptionist to join our team. The Receptionist will be the first point of contact for customers and will provide concise information and service regarding the facility and its offerings. The role involves a high level of customer interaction and may include selling memberships, supporting customers face to face, handling emails, and dealing with queries over the telephone. There will be times when you are required to assist other members of staff.
You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities and free leisure access with excellent benefits and discounts.
Serco manages these facilities on a day-to-day basis on behalf of the Trust.
Responsibilities
* Be the first point of contact for customers and provide information about the facility and services.
* Interact with customers face to face, over the telephone, and via email; handle queries and issues promptly.
* Promote and assist with selling memberships where appropriate.
* Support other staff as required to ensure smooth operation of the facility.
About you
We are ideally looking for candidates with experience dealing face to face with customers in a busy environment. You should have:
* Strong communication and customer care skills
* Maturity and calmness to work under pressure
* Ability to handle cash and maintain customer records
* Good telephone manner and confidence with using IT systems
Why Serco
* Meaningful and vital work: delivering essential services that touch people’s lives
* A world of opportunity: diverse UK-wide operations with opportunities to learn and develop
* Great people: a motivated team in a diverse and supportive environment
What we offer
* Free membership at the Centre, plus heavily discounted use of classes and facilities
* Free safeguarding training and DBS checks
* Excellent development and training opportunities with our in-house Aquatic Training Academy
* 6% employer matched pension contribution
* Life assurance up to 2x base salary
* For all Leisure benefits please see Employee Benefits (moreleisure.com)
#J-18808-Ljbffr