37 hours per week 2-year fixed term contract to 2028, 4 positions available This role is office-based; however, it also offers some agile or remote working depending on service need Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same? If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for you! The Partnership and Support Services is currently seeking four Information and Advice Officers to join their team. This is a fantastic opportunity to support the delivery of the Crisis Resilience Fund to help those in our community during financial shock and help build resilience. A cheerful personality, offering flexibility and being able to work as part of a team and across Island locations is essential in this role as well as being able to remain calm when working under pressure. You will be responsible for resolving a variety of enquiries at the first point of contact across a range of channels including phone, email, social media, and face to face Other aspects of the role: You will be the first point of contact Use bespoke and specific systems Keep customer contacts updated Process payments Signpost customers and colleagues Support customers to complete relevant paperwork The successful candidates must be able to demonstrate a passion for excellent customer service along with good communication, customer service, telephony, and IT skills are a must as is customer service experience, and literacy skills and, whilst not essential, knowledge of telephony systems and the Council’s CRM system would be desirable, but training can be provided. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .