Job Description
Member Services Assistant - Contract 6 Month FTC
The role offers a salary of £29,450 per annum for the position of Member Services Assistant (Contract, FTC).
Location - work from home with occasional office attendance (Oxford)
Key Responsibilities
* Provide exceptional customer service via telephone and email to members and non-members, ensuring their enquiries and concerns are addressed professionally and efficiently.
* Manage membership subscriptions, including collecting, reconciling, and allocating payments such as BACs, credit cards, and direct debits, ensuring accuracy and timely processing.
* Assist with application processing for reduced subscriptions, dual memberships, and reinstatements, applying relevant criteria and policies with discretion.
* Support the booking and payment processes for exams, including granting exemptions and liaising with members, employers, and other relevant bodies.
* Contribute to projects and ad hoc support tasks within a member-centric, team-driven environment, maintaining high service standards and adhering to SLAs.
* Maintain excellent record-keeping, ensure compliance with policies, and manage workload priorities effectively to meet deadlines.
Person Specification
1. Experience in membership services for a professional body, ...