Job Title: Dispatcher / Scheduler - Engineers
Location: Bletchingley
Contract Type: Temp to perm - Full Time (Monday to Friday in office with occasional Saturdays)
Hours: 08:00 – 18:00
Pay: £13.21 (£29,741.40a)
Key Responsibilities:
Schedule and dispatch engineers across the UK for repair, installation, and security jobs.
Manage and update the daily and weekly engineer schedules, ensuring maximum efficiency and minimal downtime.
Act as the main point of contact for engineers, customers, and internal teams regarding scheduling and job updates.
Monitor progress of ongoing jobs and adjust schedules as needed to accommodate emergencies or last-minute changes.
Ensure all job details, updates, and engineer movements are accurately recorded in the system.
Liaise with customers to confirm appointments and provide updates on engineer attendance.
Work closely with operations, customer service, and technical teams to ensure smooth workflow and service delivery.
Skills & Experience Required:
Proven experience in scheduling, dispatching, or diary management (preferably within engineering, technical services, or field operations).
Strong organisational skills with excellent attention to detail.
Confident communicator, able to coordinate effectively between engineers, clients, and internal departments.
Comfortable working in a fast-paced, reactive environment with shifting priorities.
Proficient with scheduling systems, databases, and Microsoft Office (Excel, Outlook).
Knowledge of technical or engineering terminology is an advantage