11634 -Professional Services Assistant - 12 month(s) Fixed-Term Contract
The Company
The Cohens Group offer a friendly and trusted pharmacy service through our network of branches to local communities. The Cohens Group prides itself on customer service and offering a personalised service to everyone we work with.
Brief Role Description
This is a Head Office 'onsite role'offered on a 12 month(s)fixed-term basis.
You will be required to provide a full administrative support service to the Superintendents team within the Operations Department for head office & pharmacies across the group.
You will provide excellent customer service, and work to high standards meeting individual, team and Company objectives.
You will aid in the smooth running of Head Office and the Company by following Company procedures in all areas to the prescribed requirements and being proactive in addressing the needs of the business.
The working hours are Monday to Friday 9am - 5.30pm, with a 60-minute unpaid lunch.
Key Responsibilities
To liaise with the Superintendents team to coordinate all current project activities, with a particular focus on pharmacy services
To assist the Superintendents team with general administration support
To liaise with staff in our network of over 200 pharmacy branches in relation to the current projects
To break down projects into objective completable tasks
To update workflows
To prepare and provide documentation to internal teams
To attend meetings, take minutes and record decisions (e.g. assigned tasks and next steps)
To monitor project progress and highlight potential issues
To measure and report on project performance
To demonstrate excellent customer service skills with internal & external customers, liaising with thirdparties as required
To be a key member of the Operations team, responsible for providing an excellent service for the customers of our pharmacy services
To assist the Operations team with ad-hoc administrative tasks
Knowledge, Skills, Experience and Qualifications Required
Essential
Previous experience working as an administrator in a busy office environment and juggling lots of tasks is required.
Excellent telephone manner
Professional demeanour
Good interpersonal skills; rapport building, customer service, listening skills
Good time management and organisational skills
Good problem-solving skills using your own initiative
Ability to prioritise and multitask
Proficient in Microsoft Office
The ability to work to tight deadlines
Desirable
Full driving licence
Experience working in a fast-paced environment where no day is the same
Rewards
Here at Cohens, we are proud to offer each of our team members with great rewards and benefits.
If successful, benefits for you could include:
£25,000.00 Annual Salary
Discretionary bonus scheme
4 weeks paid holiday, plus statutory holidays, which increases each year after 6 years service to a max of 5 weeks paid holiday, plus statutory holidays
Pension contributions
20% Staff discount
EAP provided by Bupa
Onsite Free Head Office Carpark (first come, first served)
If you think this role is right for you, please apply, we would love to have you as part of the Cohens Family. We are passionate about equal opportunities and welcome a broad diversity of talent to apply.
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