The post holder will be required to actively promote best practice throughout the organisation, working closely with the General Manager the Operations Manager. Positively influencing the progression and growth of the business, key areas of responsibility will include maximising opportunities, standards and achieving the organisational targets.
This role requires strong organisational and communication skills, a keen eye for accuracy, and the ability to work collaboratively and independently.
The opening days for the hospitality business include weekends and as such the post holder is required to demonstrate reasonable flexibility with regards to days worked. It is expected the post holder will work at weekends when required to do so.
* Working as part of a team tasked with providing exceptional customer service
* Establishing good relationships with clients, maintaining strong lines of communication
* Assisting with the efficient handling of customer enquiries and complaints in person, by telephone, and email
* Be up to date with guest feedback and understand current trends
* Contribute to the development of the business by taking part in ad hoc project work that will add value to current processes and customer experiences
* Undertake a full detailed inventory prior to a tenancy commencement and comprehensive check out reports at the end of the tenancy
* Schedule and attend periodic inspection appointments for each tenancy, actioning any issues in a timely manner
* General administrative duties such as scanning, filling, photocopying
* In the absence of the Operations Manager and General Manager, be the primary contact and therefore be responsible for ensuring that every guest and tenant has a positive experience
GDPR
Endsleigh Park Ltd [EPL] need to collect personal information about you in order to process your application for employment - It will also form the basis of a confidential personal record in electronic format. The data will be retained for administrative and statistical reporting purposes.
Following completion of our recruitment process it will be held for one year and will then be destroyed under secure conditions.
In accordance with the General Data Protection Regulation and Data Protection Act, the information provided by you will only be disclosed to those who have a legitimate reason to see it.
The lawfulness of processing this information under the General Data Protection Regulation and the Data Protection Act is for Legitimate Purposes 6(f) and in compliance with legal obligations 6(c).
The EPL Data Protection Team can be contacted if you have any questions about how we handle your personal data, contact details are available on our website
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Benefits:
* Company events
* Free parking
* On-site parking
Work Location: In person