Join to apply for the 2nd Line Support Engineer role at entrust‑it.
Base pay range
2nd Line IT Support Engineer | Ringwood (BH24) | £32k-£35k | Office‑Based.
Join one of the UK’s fastest‑growing Managed Service Providers and take your IT career to the next level! If you’re a sharp‑thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you.
At entrust‑IT, you won’t just be resetting passwords — you’ll be supporting and shaping the IT environments of businesses across the UK. Expect high‑quality tools, a supportive culture, and challenges that genuinely stretch your skills.
What You’ll Be Doing:
* Diagnose and resolve 2nd line issues via remote support
* Work with clients to fully understand and recreate problems
* Escalate complex issues to 3rd line colleagues when needed
* Monitor open tickets and drive them through to resolution
* Support a wide variety of clients, infrastructures, and technologies
* Occasionally visit customer sites (no daily travel!)
* Every day brings something different — no two networks, clients, or challenges are the same.
What You Bring:
* A logical, methodical approach to troubleshooting
* Strong communication — calm, clear, confident
* Ability to juggle priorities without losing focus
* Experience supporting organisations of roughly 20‑500 users
* Full UK driving licence
Technical Skills You’ll Use Daily:
* Windows Desktop & Server OS
* Office 365 & cloud control panels
* Desktop support & fault diagnosis
* Networking, broadband, VoIP
* Mobile device support
* Backup monitoring platforms
* Virtual/remote desktop solutions
Qualifications:
* GCSE Maths & English (C or above)
* GCSE Science or Computer‑related subject
* Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications
* Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos
What’s in It for You?
* £32,000‑£35,000 based on experience
* 22 days annual leave
* A friendly, collaborative office culture
* Real variety — every day is different
* Opportunities for professional development
* High‑quality tools & an environment that values good engineering
* Avoid the city centre traffic!
* Be part of a team where your ideas and input genuinely matter
Why entrust‑IT?
We’re an ambitious, growing MSP with a passion for doing IT right. You’ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed.
This is the place for you if you want:
* Real influence
* Interesting technical challenges
* Supportive colleagues
* Space to grow your career
Ready to Join Us?
Apply Now for this exciting new 2nd Line Support position for immediate consideration.
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