About the role;
As a Dynamics 365 CRM/Power Platform Solution Architect, you will be responsible for designing, developing, and implementing complex solutions using Microsoft Dynamics 365, Power Apps, Power Automate, Power BI, and other related technologies.
You will work closely with clients, business analysts, developers, and project managers to understand their needs, define the scope, and deliver high-quality solutions that meet their expectations and business objectives. You will also provide technical leadership, guidance, and best practices to the team and ensure that the solutions are aligned with the architectural standards and principles.
The role requires business and commercial acumen as well as the ability to engage well at all levels of an organisation. The Architect role will work across the Power Platform, Dynamics 365 and Modern Workplace stacks as well as those from key third-party vendors to play a key role in deploying innovative solutions.
The Solution Architect will be responsible for providing presales support by articulating products and solutions and working with the sales teams to demonstrate and design appropriate solutions to meet customer requirements.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG?
It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 50 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.
Here’s why;
1. Our open and honest culture where feedback is taken on-board and acted upon
2. The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
3. Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
4. Two paid CSR days per annum that you can use towards giving something back
5. Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own ‘TSG Foundation’
6. Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
7. Flexible working policy
8. Relaxed dress policy
9. Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
10. Gather and analyse business requirements
11. Lead the design and architecture of Dynamics 365 CRM/Power Platform solutions, including data modelling, security, integration, performance, and scalability
12. Develop and configure Dynamics 365 CRM/Power Platform solutions using standard and custom features, workflows, business rules, plugins, web resources, logic apps, custom connectors, and Azure functions
13. Implement and customize Dynamics 365 CRM/Power Platform solutions using Power Apps, Power Automate, Power BI, and other related technologies
14. Provide technical expertise and support to the development team and resolve complex issues and challenges.
15. Conduct code reviews, testing, debugging, and documentation of the solutions
16. Collaborate with clients, business analysts, project managers, and other stakeholders to gather requirements, define the scope, and deliver solutions that meet their needs and expectations
17. Provide training, mentoring, and knowledge transfer to the clients and the team
18. Stay updated with the latest trends and developments in Dynamics 365 CRM/Power Platform and related technologies
19. Promote the highest level of customer experience to both internal and external customers
20. Monitor and improve quality in Dynamics solutions delivered to our customers
21. Ensure all projects are in line with TSG project methodology and continue to develop and improve the process
22. Be the Technical Design Authority for Microsoft Solutions and maintain Design Guidelines
23. Write documentation to high standard
24. Keep solutions innovative with new products, technologies and practices
25. You will also be expected to carry out any reasonable duties which may be requested from time-to-time
Knowledge, Skills & Experience;
26. Relevant Dynamics 365 CE and Power Platform certifications (Eg. PL-600, MB-240, MB-210, MB-230)
27. TOGAF certified would be desirable
28. Educated to Degree level or equivalent industry specific experience
29. Full driving licence
30. Expert understanding Dynamics CE modules; Sales, Customer Services, Field Service and Copilot and technically proficient in at least two
31. Proficient in Power Apps, Power Automate, Power BI, and other related technologies
32. Expert in C#, .NET, JavaScript, HTML, CSS, SQL, and Azure services
33. Experience in integrating Dynamics 365 CRM/Power Platform with other systems and applications using REST APIs, OData, SOAP, and other methods
34. Experience in using various tools and frameworks such as Visual Studio, Azure DevOps, Git, XRMToolBox, and Power Platform Centre of Excellence
35. Exceptional communication and interpersonal skills with a solution orientated mindset
36. Strong influencing and negotiation skills
37. Decision making – display a willingness to make decisions; exhibit sound and accurate judgement, including appropriate people in the decision-making process
38. Excellent organisational skills
39. Able to adapt to and embrace change
40. Highly motivated – sets and achieves challenging goals; measures self against standard of excellence.
41. Significant experience in designing, developing, and implementing Dynamics 365 CRM/Power Platform solutions
42. Strong knowledge and experience in Dynamics 365 CRM/Power Platform features, functionalities, and capabilities
Benefits;
43. Company bonus scheme
44. 25 days annual leave + public holidays
45. Life assurance 4 x Salary
46. Contributory pension scheme at 4% matched
47. Electric Vehicle Salary Sacrifice Scheme
48. Perkbox discounts
49. Paid CSR Days
50. Company sick pay
51. Income protection cover
52. Enhanced Maternity and Paternity pay
53. Home-based and hybrid opportunities
54. Long service benefits including increased annual leave accrued with service
55. Cycle to work scheme
56. Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.