Responsibilities
* Maintain and develop a good business relationship with all accounts.
* Focus on delivering value to M Comm and retailers' revenue growth.
* Increase customer base by opening new retail accounts in the allocated areas.
* Provide activation reports to retailers to maximise on revenue opportunities.
* Analyse stock level of each account to ensure there is no surplus or deficits in stocks.
* Ensure the correct products are distributed to the retailers.
* Train retailers on sales portals, technical solutions, and services to facilitate growth.
* Liaise with Regional Sales Manager and deliver right inputs for strategic decisions.
* Educate retailers on any new changes to products and services or any promotional offers that add value in increasing revenue.
* Utilize BI tools to provide sales insights to retailers and management.
* Keep accounts informed on prices, credit details, delivery dates, payments, and arrangements of delivery and installation of goods.
* Make follow‑up visits to meet customer satisfaction and to get further orders.
* Provide feedback on competitors, customers, and any recommendations on our existing sales and marketing strategies.
* Market and promote M Comm’s products across targeted demographics while supporting ad hoc marketing activities at events, etc.
* Maintain records of sales, orders, and complaints on the portal.
* Ensure standards for quality, customer service, and health and safety are met.
* Attend team meetings and share best practice with colleagues.
* Plan and execute sales meetings to help provide feedback and sales insights.
* Work towards monthly targets.
* Develop strategic account plans for key retailers to drive long‑term growth and profitability.
* Identify market trends and opportunities to introduce new products or services.
* Collaborate with marketing teams to design and implement promotional campaigns for maximum impact.
* Monitor and improve retailer satisfaction levels through regular surveys, calls, and feedback sessions.
* Negotiate contracts, pricing, and terms with retailers to ensure mutually beneficial agreements.
* Coordinate with supply chain and logistics teams to ensure timely delivery and stock availability.
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