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Job Reference:
1b752d4f1d54
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4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities forNight Shift Customer Service Advisorsto join our supportive team based inNorthwich.
As a Night Shift Customer Service Advisor, you'll become the voice of RMG during our Out of Hours service. You'll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You'll also respond to emails and carry out administrative tasks, making this a varied and rewarding role.
What will I be doing day to day?
* Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs.
* Handle emergency calls with professionalism and empathy.
* Accurately record all customer interactions on our system.
* Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action.
* Respond to outstanding customer queries via email when not on calls.
What hours will I be working?
Our Customer Service Centre operates 24/7 including weekends. You'll work 28 hours per week - 3 nights on / 3 nights off, on an 8 hour shift between8pm and 8am.
Yourinduction period (approx. 4 weeks)will be onday shifts, with a dedicated buddy to support you. Once training is complete, you'll move to your night shift pattern, with continued support from your buddy and Team Leader.
What are we looking for from you?
We're looking for self-motivated people with a positive attitude and strong admin skills. Previous customer service experience is beneficial but not essential – we value the right attitude and a willingness to learn.
Ideally, you'll have:
* First-class customer service and admin skills
* Excellent listening and communication skills (written and verbal)
* The ability to remain calm and professional in emergency situations
* Confidence to carry out instructions quickly and accurately
* Good organisational skills and the ability to work to deadlines
* Working knowledge of Outlook, Excel and Word
What does RMG have to offer our Contact Centre Customer Service Advisors?
* Free onsite parking Free onsite parking
* Potential to earn Bonus
* Fantastic reward and recognition scheme that recognizes exceptional customer service
* Career Development and extensive opportunities to progress
* Themed events are held throughout the year, fun, games and incentives galore
* Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support
* Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives
* A comprehensive induction / training period – so you know you will be confident when speaking with customers
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