Description Product Manager – Children & Families Systems Permanent Grade 4 - £34,434 to £41,771 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Permanent Full-time, 36.5 hours per week (hybrid working – typically 1-2 days a week in the Council House and able to attend key meetings across Birmingham in person when required) Do you want to make a real difference to children, young people, and families in Birmingham? The Children and Families Directorate at Birmingham City Council is seeking a proactive and collaborative Product Manager to join our Digital Evidence Performance Service (DEPS) team. We are on an ambitious digital transformation journey, putting user-centred design and data-driven decision-making at the heart of our services. As part of DEPS, you will help ensure our core case management systems are stable, compliant, and user-friendly, supporting over 2,000 users and enabling positive outcomes for families across the city. About the Role In this role, you will coordinate multidisciplinary teams to deliver and support digital products and services, manage system governance and user access, and provide structured training and technical support to colleagues. You will work closely with Digital & Technology Services (DTS), suppliers, and a wide range of stakeholders to drive adoption of new digital tools, resolve technical issues, and champion continuous improvement. Your ability to communicate complex technical concepts in a clear, user-friendly way will be key, as will your commitment to equality, diversity, and safeguarding. About You You will be an established professional with a degree-level qualification in a relevant subject or equivalent experience, and a strong background in business application support and digital systems. You’ll have experience in technical support, training, and system governance, ideally within a large or complex organisation. Using your knowledge of digital tools and applications, you will design and deliver effective solutions, support user onboarding, and maintain a pipeline of improvements that enable services to deliver positive outcomes for children and young people in Birmingham. Your excellent communication and engagement skills will help you work with a range of users, stakeholders, and IT professionals, and your commitment to equality, diversity, and safeguarding will be central to your approach. This is a fantastic opportunity to use your skills and experience to help shape the future of digital services for children and families in Birmingham. To be part of this dynamic and growing team, please get in touch. For any informal enquires please contact: Resourcing@birmingham.gov.uk Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification