Job Description
Global Highland is recruiting on behalf of a well-established service delivery organisation seeking an experienced Scheduling Team Lead to oversee and support a busy team of Scheduling Coordinators.
This is a key operational role focused on ensuring a seamless customer journey from initial order through to successful installation. You will lead day-to-day scheduling activity, support team development, and work closely with field engineers and service delivery teams to ensure efficient, right-first-time outcomes.
Key Responsibilities
Lead, coach, and support a team of Scheduling Coordinators
Allocate and manage daily workloads effectively
Monitor team performance against key operational KPIs
Act as the main escalation point for customer and engineer queries or issues
Oversee scheduling, pre-siting, dispatch, and related workflow processes
Ensure accurate and up-to-date system records across all scheduling activity
Identify and resolve issues impacting customer experience or installation delivery
Support reporting, performance tracking, and continuous improvement initiatives
Work closely with operational teams to improve efficiency and service outcomes
About You
Proven experience leading a scheduling, customer service, or operational support team
Strong organisational and problem-solving skills with attention to detail
Confident communicator with the ability to manage stakeholders at all levels
Experience working with scheduling systems or CRM platforms
Ability to make effective decisions in a fast-paced environment
Customer-focused approach with a commitment to service excellence
What’s on Offer
Opportunity to lead a key operational team within a growing business
Supportive working environment with scope for development
Competitive salary (depending on experience)
Ongoing training and career progression opportunities
35 hour working week
If you’re a driven leader who thrives in a fast-moving operational environment, we’d love to hear from you. Please contact Lyndsey at Global Highland