Senior Service Desk Analyst
School/Service: Information & Communications Technology
Salary: £37,099 - £42,978
Vacancy Type: Support
Is a DBS check required? No
Is Health Surveillance required? No
Career Pathway: PS - Technical specialist
Terms of Contract: Fixed Term
Contract Type: Full Time
Location: Southampton Campus
Closing Date: 16/08/2025
Ref No: 13141
Job Description
This post offers an exciting opportunity to become a member of the University’s IT department.
This is a fixed-term position working with the IT service desk and endpoint team. The role involves assisting in the day-to-day running of IT operations at the University, including troubleshooting hardware and software problems, managing support tickets, enhancing the knowledge base, and supporting the service desk team both technically and in their professional development activities.
The successful candidate will have experience supporting Windows and Apple desktops and laptops, ITSM ticketing systems, and problem-solving. They will possess excellent customer service skills and be prepared to support the Service Delivery Team Leader in both projects and daily activities.
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