Join to apply for the Incident Verification Controllers role at Lanes Group.
About the Role
We are recruiting Incident Verification Controllers to ensure urgent incidents like pollution and flooding are swiftly prioritized, verified, and resolved. This is a fantastic opportunity to start a new career with us at Lanes Group!
Company Overview
Lanes Group is the UK’s largest independent specialist infrastructure delivery partner, with a turnover exceeding £530 million, over 4,000 employees, and a nationwide network. We prioritize health, safety, and operational excellence, delivering high-quality services across the country.
Key Responsibilities
1. Assess and manage incoming incidents, prioritizing urgent cases.
2. Coordinate engineer responses to meet critical KPIs.
3. Monitor progress and ensure swift resolution of emergencies.
4. Make quick, informed decisions to mitigate impact.
5. Provide updates to stakeholders and ensure evidence capture.
6. Adhere to company policies and undertake ad-hoc tasks as needed.
Candidate Profile
The ideal candidate will:
* Be respectful, hardworking, and proactive.
* Comply with health and safety standards.
* Have strong interpersonal and communication skills.
* Possess basic knowledge of Microsoft 365.
* Be capable of multi-tasking and working under pressure.
* Have experience in emergency operations or engineering background is a plus.
Benefits
* Salary up to £30,000 per annum.
* 24 days holiday plus bank holidays.
* Onsite restaurant, pension, parking, wellbeing support.
* Full-time, permanent role with 4 days on, 4 days off schedule.
Location
Durrington Head Office, Worthing, West Sussex.
Additional Information
We value diversity and are committed to equal opportunities. We encourage applications from all backgrounds and are a signatory of the 'Charter for Employer Positive About Mental Health'.
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