Job Overview
We are looking for an organised, professional and friendly individual to join our sexual health service as a Clinic Support Administrator. The role provides a welcoming front‑of‑house service and manages patient enquiries across multiple clinic locations.
Main Duties of the Job
* Deliver a professional and welcoming front‑of‑house service to patients and visitors.
* Act as the first point of contact via telephone, email and in person.
* Manage incoming calls and a centralised generic mailbox, ensuring timely response and appropriate escalation.
* Process referrals, bookings and patient registrations using the electronic patient record system.
* Provide accurate information and refer patients to the most appropriate clinic within the network.
* Arrange interpreting or communication support where required.
* Support patient flow within clinics, including routine observations (height, weight, blood pressure) and urine sample collection, following training.
* Act as a chaperone for clinical consultations and examinations in line with policy.
* Communicate results verbally when directed by a clinician.
* Maintain reception, waiting and operational areas to agreed cleanliness and tidiness standards.
* Follow infection prevention and cleaning protocols and report estates or environmental issues promptly.
* Monitor and maintain stock levels, including ordering stationary and supplies.
* Manage incoming and outgoing post, including Royal Mail click and drop processes and the condom‑by‑post scheme.
* Support medication collections in line with service procedures.
* Attend the Saturday rota and be available for evening work up to 8 pm as part of contracted hours.
* Work flexibly across Ipswich and Bury St Edmunds, travelling independently between sites.
Qualifications & Education
* Good standard of general education, including GCSE (or equivalent) in English and Maths.
* NVQ Level 2 in Business Administration or equivalent experience.
Work‑Related Knowledge & Experience
* Experience in a customer‑facing or front‑of‑house role.
* Experience handling telephone enquiries in a busy environment.
* Experience with accurate data entry and record keeping.
* Experience working as part of a team with members of the public.
* Experience in a healthcare or public service setting.
* Experience using electronic patient record systems and monitoring shared mailboxes or processing referrals.
* Excellent verbal and written communication skills.
* Ability to provide a professional and welcoming front‑of‑house service and work calmly in a busy environment.
* Ability to prioritise workload, manage time and follow administrative procedures accurately.
* Strong attention to detail in record keeping.
* Ability to work effectively as part of a team and develop positive working relationships.
* Ability to respond calmly to challenging situations and to act on safeguarding concerns.
* Commitment to maintaining strict confidentiality of sexual health information.
* Awareness of infection prevention and control principles.
* Good IT skills, including email and electronic systems.
* Ability to work flexibly across sites and travel independently between Ipswich and Bury St Edmunds.
* Willingness to undertake training for routine observations and chaperoning duties.
* Experience managing challenging situations with the public.
Person Specification
* Professional, discreet and non‑judgemental approach to handling confidential information.
* Strong organisational and administrative skills.
* Team‑working ability and willingness to support colleagues across multiple clinics.
* Dedication to providing inclusive and respectful care.
Organisation
Provide is a Community Interest Company (social enterprise) dedicated to delivering high‑quality health and social care services across the community. Provide is an equal‑opportunity employer committed to diversity and inclusion.
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: Transforming lives by treating, caring and educating people
EEO Statement
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, including LGBT+, ethnic minority and men’s networks. Applicants from under‑represented groups are encouraged to apply.
Disability
If you have a disability and need assistance or more time to complete your application or attend an interview, please contact the HR Services Team.
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