Internal Communication & Engagement Manager
This is an exciting role that is key in ensuring that all team are consistently informed, engaged and aligned with Hickorys goals & focuses. You will work closely with management and culture teams guiding, shaping and supporting internal messaging to bring to life the Hickorys magic & engage all teams.
Your work will involve managing key internal communications projects, owning the internal comms calendar, ensuring messaging has maximum impact & engages all team.
The role requires a proactive approach, leading the internal comms plan and ensuring a joined-up approach across all team comms. You will help promote and communicate the values & strategy for Hickorys, ensuring the right channels are used to deliver accurate & engaging content.
Youll play a key role in fostering a culture of feedback, listening and continuous improvement and will bring new ideas to drive team engagement.
Key Responsibilities
Lead & develop the internal comms & engagement strategy
* With the Leadership Team define the role of comms for (i) Managers (ii) Team
* Define the role of channels on Workvivo; newsletters, podcasts, posts.
* Own & manage the comms calendar.
* Manage & define the automated journeys on Workvivo.
* Map & set up the space structure (supporting space owners to manage their own spaces).
* Manage Chat functionality.
* Deliver the internal comms calendar with the Leadership Team & Management Team.
* Campaign management; collaborate brief from Leadership Team & Management Team, creation & execution e.g. new menus, 12 days of Christmas, bar competitions.
Build trusted relationships across all departments
* Monthly meeting – chairing the meeting to discuss upcoming comms, map comms plan. Verbally brief comms (coach, support, collaborate).
* Comms briefing process – support Leadership Team, Management Team, Ops & Training with managing their comms (creative brief, roles & responsibilities, agree assets, support with copy, execution, review)
* Monthly attendance in a Management Team meeting – to review the calendar, align key messages
* Attendance & presence in restaurants – check-ins with restaurant teams and visibility & inclusion of key meetings/sessions to be included & invited to (New Opening Culture Days, Wellbeing Events, Hey Coach, Roadshows)
Creative development
* Template creation for all internal comms including Workvivo, posters, (Canva & InDesign) – design & style setting
* Video filming & editing (Mobile phone filming & Capcut (or equivalent) for editing)
* Copy writing & proofing – brand check, grammar & spelling, image selection, music
Workvivo product owner
* Own & manage the relationship with the Workvivo account team, including managing all product updates & releases
* Management of the platform including; Space creation, Technical updates, Targeted notifications, Surveys & Articles
* Create training materials and SOPs for all team (users, space owners, MT) & technical support with Workvivo
* Monthly reporting & analysis of all comms to measure team engagement
Essential Skills
* Excellent writing skills and meticulous attention to detail
* Be confident distilling complex information into clear, engaging comms for team
* Skilled in stakeholder management - youll work cross-functionally across all levels of the business
* Be creative – experience in Design (Canva, In-Design), Photography & Videography (Capcut) and copy writing
* Ability to lead and influence projects and manage multiple initiatives simultaneously
* Be proactive and organised, with strong planning and coordination skills, and a talent for identifying innovative ways to engage team
* Proficiency in Microsoft Office tools, intranet platforms and IT platforms is required to succeed in this role
* Flexible working – this isnt a Mon-Fri 9-6pm role! This role requires a variable working pattern including some weekends and early evenings.
Thank Yous & Benefits
* A generous package of up to £40,000 per year plus car allowance contributions.
* Excellent training & progression opportunities – through our award-winning Hickorys Training Academy.
* Qualification opportunities as you working (up to A-Level & Degree level equivalent).
* Birthday reward meal on us for you & your friends - every year.
* Free smokin BBQ on shift – team food & drinks menu.
* Christmas Day off work - every year.
* Moments that matter - Paid occasions days off (Wedding day, kids first day at school, moving into first home & more).
* Team Player card – 25% discount for you & 5 friends in all Hickorys (rising to 50% for loyal service).
* Road trips to the Southern States, Europe & UK and stacks of enrichment opportunities.
* Wellbeing support & 24-hour access to our wellness programme.
* Our pledge to a work-life balance – monitoring & managing through our Red Zone.
* A packed team social & engagement calendar & annual team party.
* A chance to give a bit back with fundraising activities for Cash For Kids
* Up to £1000 for you – through the refer a friend scheme
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