About PTSG Ltd
PTSG Ltd is a market leader in specialist services to the construction and FM sectors, delivering safety, compliance, and maintenance solutions nationwide.
With a strong commitment to innovation, customer care, and operational excellence, we are expanding our IT Service Desk team to support our continued growth.
We have a 6 month fixed term contract opportunity, with the possibility of a longer term position in the future.
As Service Desk Analyst you will be the first point of contact for IT-related incidents and service requests across PTSG Ltd. This role is key to ensuring colleagues receive professional, efficient, and customer-focused IT support that enables them to work effectively.
This is a full time, permanent role, working 8am to 5pm Monday to Friday and based from our Widnes office (WA8 0SL)
What you will be doing:
1. Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system.
2. Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met.
3. Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary.
4. Troubleshoot and support hardware, software, networking, and user access issues.
5. Administer user accounts, permissions, and se...