About The Role
About the Role
LV= Life & Pensions have an exciting opportunity for a motivated individual to join as our Operational Assurance Analyst, on a fixed-term, nine-month contract.
As an Operational Assurance Analyst you will support one or more of the following:
Technical and complex administrative support and guidance to CAEXP and wider teams, ensuring all key regulatory and legislative requirements are being adhered to
Maintaining accurate process maps and information pertaining to LV’s Important Business Services, enabling us to comply with both FCA & PRA regulations
The delivery of the key objectives of the business by analysing operational and change activities, identifying opportunities and making recommendations to relevant stakeholders, planning and delivering change and service configuration activities
Remediating risk events and incidents relevant to CAEXP, to identify root cause and drive the fix of issues to mitigate customer detriment, including the accountability for closing out risk events of a significant impact to customers
The role is linked to our Bournemouth office – we’re looking for someone who can be in the office 3 days per week.
About You
* Have some financial services experience in the Life insurance sector with knowledge of heritage products preferred.
* Some knowledge and experience of operating within the FCA and PRA’s regulatory regimes preferable
* Prior experience of process mapping & workshop facilitation/outcomes/planning
* Proven ability to quickly develop relationships with a broad range of SMEs
* Strong team player
* Ability to apply technical expertise pragmatically to ensure commercially effective application of standards and advice
* Work under pressure and deal with a variety of tasks simultaneously whilst meeting strict deadlines
* The ability to work on your own on complex cases whilst also helping your team deliver on targets
* Proactively consider the evolving needs of the business, and our changing industry
* Will have the ability to make effective judgements from diverse and conflicting information
Key Responsibilities
* Develop detailed understanding of & ability to apply LV’s Operational Resilience methodology
* Have regular engagement with process and service owners
* To monitor and carry out regular reviews of process notes and embed within the business
* Support operational MI & reporting including to relevant committee monthly updates, Board and Board Risk Committee reporting – attendance to relevant committees also required
* Take responsibility for preventing, identifying, and reporting potential risk events in your area of the business ensuring risks and issues are reported and triaged appropriately
* To support the effective implementation of regulatory and legislative changes into CAEXP through the review and approval of solutions delivered via audit, project, BAU, or legislative initiatives
* Deliver training where required on products, processes and the associated regulations and legislation
* o identify and record systemic causes of technical queries and to recommend changes to processes and systems to prevent recurrence, through reference to the policies set by the product areas and root cause analysis
* Processing high risk and regulatory control reports and manual workarounds including but not limited to CASS, SIPP borrowing, Unit Linked Accounting, Waived Premiums, Chargeable Events and any processes relating to policyholder tax
* Develop and maintain key relationships across the business including CAEXP Functional teams, Risk & Compliance, Product Technical and Finance to actively manage and monitor controls, risk, compliance requirements and actions
* Remediate open risk events and issues, working with a customer lens to drive fixes and positive outcomes, demonstrates a clear understanding of the CAEXP risk appetite and ensuring action is taken in line with these
* Complete root cause analysis to identify risk causes and complete trend analysis, spotting and escalating trends accordingly
* Maintain oversight of manual control reporting and cascade status to relevant stakeholders
* Be the voice of the customer and champion good customer outcomes
* Monitor and analyse operational activities and challenge the status quo to help improve efficiency and resolve issues
* Facilitate recommendations to improve the efficiency and effectiveness of our customer and people’s experience.
Rewards and Benefits
This role is a Band B in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers and we’ll reward you with an attractive, competitive salary and benefits package in exchange for your hard work.
•26 days' holiday – which increases after two years’ service to 28 days
•The opportunity to buy or sell up to five days’ holiday
•An annual bonus scheme based on company and personal performance
•Flexible benefits - Cycle to work scheme/Health Assessment/Personal Accident Insurance/Critical Illness/Private Medical Insurance/Dental Insurance
•A competitive pension for which LV= Life and Pensions will double match the amount you pay, up to 14%
•Group Life Assurance 4 x basic pay to your dependants, You’ll have the option to increase to x 8 times cover
•Group Income Protection, if a member of the Pension scheme and reached 5 years’ service
•Employee Assistance Programme (EAP) service for support through difficult times in your life
•Virtual GP service
•Shared parental leave
•You’ll receive up to 20% discount on our life products for you and your immediate family.
About Us
We’re proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if it’s right for you, our members and customers, and our business, then we’ll do everything we can to make it happen.
We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Please note that any successful internal colleagues will be offered a secondment opportunity. The secondment policy is available on the intranet for internal colleagues.
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